📢 Job Opening: Customer Support Representative - Voice Process
📢 Job Opening: Customer Support Representative - Voice Process
⏰ Time and Venue 🌐
- 📅Date Of Interview:
- 📍Location:
- 📞Contact Number:
Job Description:
Overall, Purpose of Job: Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Strive and achieve SLA target and business outcome indicators defined by the client.
Job Responsibilities / Authorities:
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement:
• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills Experience Profile
• Prior international BPO work experience preferred
• Freshers acceptable
Personal Attributes:
• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focused
• Results driven
• High standards of Integrity
• Attention to detailMode of Work(WFH or WFO) - WFO
Shift Timing Shift will be in any of US time zones.
Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Interested candidates can contact to HR Muskhan OR can share their resumes to muskhan_s@trigent.com
Regards,HR MuskhanTrigent Softwaremuskhan_s@trigent.com
📝 Job Details
- Company:
- Role: Voice / Blended - Other
- Industry: IT Services & Consulting
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 0 – 3 Years
- Skills: Customer Support, Bpo Voice, Us Voice Process, International Voice Process, International Process, International BPO, International Calling
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